Poly AI

PolyAI is a company that specializes in providing customer-led voice assistants for businesses. 

Their goal is to help companies consistently deliver exceptional brand experiences, achieve accurate issue resolution, and identify data-driven business opportunities. 

Their solutions allow customers to engage in natural conversations with voice assistants, mirroring real human interactions by interrupting, asking questions, and discussing various topics seamlessly. 

With a focus on accurate problem resolution, PolyAI aims to resolve more than 50% of customer calls, thereby enhancing customer satisfaction and reducing wait times through 24/7 availability.

Their approach also emphasizes utilizing conversation data to drive insights, operational improvements, and discovering potential business opportunities. 

The company offers collaborative innovation by creating customized voice assistant solutions tailored to specific brand needs, typically within a six-week timeframe. 

PolyAI has gained recognition, including being named to the Forbes AI 50 list in 2023. 

Their commitment lies in ensuring secure, reliable, and trustworthy customer interactions.